Products sold on TSUKUTTE-YA are subject to return or exchange only according to our refund policy below. 

If you have received a Product that is defective, damaged, or wrong Product, you must contact us within 15 days from the date of delivery and provide us with the following details (name, contact details, details of delivery, reason for the return of the Products, and any supporting evidence including photos of the Products). If you do not contact us by the required timeframe specified above, you will not be eligible for a return.  

No refund or replacement will be issued unless we confirm in our discretion (when we examine the photos and supporting documents), that the Products were either damaged, were not in full working order when received by you or you received a different Product from what you ordered.  You will be provided with a return approval upon being eligible for a return.    

You must ensure that you return the Product within 7 days from receiving the return approval from us. The Products must be in the same condition that you received them in (i.e., unworn, or unused, with tags, and in the Product’s original packaging). You will also need to provide us with the receipt or proof of purchase. Certain Products, including but not limited to customized Products, Products on sale, and gift cards, cannot be returned.  

We will refund you or replace the Products at our sole discretion and as soon as practicable. Products sent back to us without our return approval will not be accepted. We will notify you once we’ve received and inspected your return, and whether the refund or the replacement has been approved. If refunds of Products are approved, we will refund the payment to you. If replacement of Products is approved, we will endeavor to send you a replacement as soon as practicable.  

We will not be responsible for any misuse, use for professional purposes, negligence, lack of maintenance, or normal wear and tear of the Products.   

Please note that returns will need to be sent to the following address: MASH CORPORATION, 531-0072, Osaka City,5-6-10 Toyosaki Kita-ku, Shogyo Building 7F, JAPAN