Orders made on TSUKUTTE-YA shop are shipped through Japan Post Co., Ltd. 

The Products are delivered to the place or address specified in an order, provided the payment of the order total of the Products has been made in full.   

The delivery address given by you are under your sole responsibility and we disclaim all responsibility in the event of an error on it. In the case of a shipment of parcels to an address indicated by you which led to a return to us (e.g., due to lack of information, not living at indicated address, etc.), you shall be responsible for the return shipping costs. 

The delivery date may vary depending on preparation and shipping times. We do not guarantee that Products will be delivered by the delivery date. Any delivery date given is intended as an estimate only. Delivery may be made in instalments, at our sole discretion. By placing an order, you agree that we will not be liable for any fees, costs, loss, damage, or any other claims directly or indirectly arising out of or in connection with delay or failure to deliver within the indicated timeframe.

TSUKUTTE-YA products are currently sold and shipped to New Zealand only.